Hello and a Happy and joyous 2012. I started seriously blogging this year for various reasons you can find on the About Dena page. I was unsure what my first post would be, my passions or a uplifting message for the New Year. After shopping at my favorite store for organic food (no not Whole Foods), I decided it would be about customer service. This DC Metro store chain has been a favorite of mine since 2005. Their customer service has always been exemplary. As you can imagine they have grown exponentially in the last few years even with other businesses going down in sales. Can you grow and still provide excellent customer service? I would like to think so. Having been in this area of expertise for more years than I would like to remember, I know it to be true.
- Treat customers like family
- Value relationship over profit
- Provide excellent products
- Surpass expectations
